Refund Policy

Refunds

After we receive and inspect your returned item, we will notify you regarding the status of your refund. If approved, the refund will be issued to your original payment method.

Please note that it may take several business days for your payment provider or financial institution to process and reflect the refund.

Exchanges

We only replace items if they arrive defective, damaged, or if an incorrect item has been delivered. If you require an exchange, please contact us with your order information and supporting photos, if applicable.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after receiving your package. We will review the issue and work to provide an appropriate resolution.

Cancellations

Orders may only be canceled before they have been processed or shipped. Once an order has entered processing or has been dispatched, it cannot be canceled.

Return Shipping

Unless the return is due to our error or a defective product, customers are responsible for return shipping costs. Original shipping charges are generally non-refundable unless otherwise required by applicable law.

Contact Us

If you have any questions about our Return & Refund Policy or need assistance with a return, please contact us at:

Email: info@jewelaura.shop