Shipping Policy

Thank you for shopping with Jewelaura. We are committed to processing and delivering your orders as quickly and efficiently as possible. Please review our Shipping Policy before placing your order.

Order Processing

Orders are processed after payment has been successfully received and verified. Processing times may vary depending on product availability, order volume, and seasonal demand. Orders are generally processed on business days only and are not processed on weekends or public holidays.

If additional verification is required for your order, processing may take longer.

Shipping Times

Estimated delivery times vary based on your location and the shipping method selected at checkout. While we make every effort to ensure timely delivery, shipping times are estimates and cannot be guaranteed.

Delivery may be delayed due to factors beyond our control, including weather conditions, customs clearance, carrier delays, high order volumes, or unforeseen circumstances.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery location, selected shipping method, and the size or weight of your order. Any applicable shipping fees will be clearly displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if available. Tracking updates are provided by the shipping carrier and may take some time to appear after your package has been dispatched.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. If an incorrect or incomplete address is provided, shipping delays or additional charges may occur. We are not responsible for orders that cannot be delivered due to incorrect address information provided during checkout.

Lost, Stolen, or Damaged Packages

If your package is lost, damaged, or arrives with visible issues, please contact us as soon as possible. We will work with the shipping carrier to investigate the issue and assist in finding an appropriate resolution. We are not responsible for packages that are confirmed as delivered by the shipping carrier but are subsequently lost or stolen.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, and other government-imposed fees may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.

Delivery Delays

Unexpected delays may occur due to shipping carriers, customs inspections, severe weather, holidays, or other events beyond our control. We appreciate your patience and understanding if such delays occur.

Contact Us

If you have any questions regarding shipping or your order, please contact us at:

Email: info@jewelaura.shop