Return Policy

At Jewelaura, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Returns

We accept returns for eligible items that are in their original condition, unused, unworn, and returned with all original packaging and accessories. Items showing signs of wear, damage, alteration, or misuse may not qualify for a return.

To initiate a return, please contact our customer support team with your order details before sending any item back.

Non-Returnable Items

Certain products may not be eligible for return, including:

• Personalized or custom-made jewelry.

• Gift cards.

• Clearance or final sale items.

• Items that have been worn, damaged, or altered after delivery.

Return Process

Once your return request is approved, you will receive instructions on how to return your item. Customers are responsible for ensuring that returned items are securely packaged to prevent damage during transit.

Returns sent without prior approval may not be accepted.

Contact Us

If you have any questions about our Return & Refund Policy or need assistance with a return, please contact us at:

Email: info@jewelaura.shop